Question 1

What should I do if I have a complaint?

Accepted Answer

We take all customer feedback seriously. If you have a complaint, please contact us directly at support@zapgo.co.in or call us at 8591241995. We will address your concerns as quickly as possible.

Question 2

How quickly can I expect a response to my inquiry?

Accepted Answer

We aim to respond to all emails and calls within 24 hours during our business hours. For urgent matters, please contact us by phone for immediate assistance.

Question 3

Is there a live chat option on your website?

Accepted Answer

Yes, we offer a live chat feature on our website. However, you can reach us through our email or phone number, and we will respond promptly.

Question 4

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at support@zapgo.co.in or call us at 8591241995. We’re here to assist you with any questions or concerns.

Question 5

What is your contact number?

Accepted Answer

Our contact number is 8591241995. Feel free to call us during business hours. If no executive is available to reply to your call, kindly email us at support@zapgo.co.in, and we’ll get back to you as soon as possible.

Question 6

What is your contact email?

Accepted Answer

You can reach us at support@zapgo.co.in for any inquiries or support.

Question 7

I want to talk to a customer support executive. What should I do?

Accepted Answer

If you'd like to talk to a human chat agent, I’m sorry, but our agents are currently busy. One of our representatives will join you within 2 hours. In the meantime, you can write your issue to our support email at support@zapgo.co.in, and we’ll get back to you as soon as possible.

Question 8

Can I request a specific type of fish that isn’t listed?

Accepted Answer

If you’re looking for a specific fish that isn’t currently available, please contact us. We may be able to accommodate special requests based on availability.

Question 9

How do I know if the fish is fresh?

Accepted Answer

We only deliver fresh fish. No frozen products!

Question 10

Do you offer both freshwater and saltwater fish?

Accepted Answer

Yes, we provide both freshwater and saltwater varieties. Each product category is clearly labeled on our website for your convenience.

Question 11

How can I create an account on Zapgo.co.in?

Accepted Answer

Click on the ‘Register’ option at the top of the homepage and follow the prompts. Once registered, you can track orders, view order history, and manage account details.

Question 12

Do you plan to expand delivery areas?

Accepted Answer

We aim to expand our delivery network in the near future. Check back with us regularly, or subscribe to our newsletter for updates on new delivery areas.

Question 13

Where is your fish sourced from?

Accepted Answer

Our fish is sourced from reputable suppliers in coastal regions known for sustainable fishing practices. We prioritize quality, freshness, and ethical sourcing to ensure premium products.

Question 14

Are discounts available for bulk orders?

Accepted Answer

Yes, bulk orders are eligible for discounts based on the quantity and type of fish ordered. We’ll provide a custom quote after discussing your needs.

Question 15

Can I place a bulk order for events or parties?

Accepted Answer

Absolutely! We handle bulk orders for special occasions, events, or restaurants. Please contact us in advance at support@zapgo.co.in or call 8591241995 to discuss bulk pricing and scheduling.

Question 16

Do you offer customized cuts?

Accepted Answer

We provide standard cuts and cleaning, but if you need specific cuts or additional cleaning, please mention it in the order notes, or contact us before placing your order.

Question 17

Where can I view your privacy and terms policies?

Accepted Answer

Our Privacy and Terms pages contain detailed information on our data handling and user rights. Please review them if you have any questions regarding privacy or terms of use.

Question 18

Do you have exotic seafood?

Accepted Answer

Yes, our Exotic category includes specialty items like Lobster, perfect for creating gourmet seafood dishes at home.

Question 19

What are the freshwater fish options?

Accepted Answer

The Freshwater category features fish like Catla and Rohu, known for their mild flavor and tender meat.

Question 20

Do you offer shellfish options?

Accepted Answer

Yes, our Shellfish category includes Crab and Prawns, which are popular among seafood lovers for their versatility and nutritional value.

Question 21

What types of seawater fish are available?

Accepted Answer

Under the Seafish category, we offer Bangada, Halwa, Rawas, Surmai, and many others. Each has unique taste and health benefits.

Question 22

How do I place an order on Zapgo.co.in?

Accepted Answer

Select the fish you want, choose your quantity, and add it to your cart. After filling in your delivery information, proceed to checkout, where you can complete payment with multiple payment options, including credit/debit cards, UPI, and COD.

Question 23

How can I learn more about each type of fish?

Accepted Answer

Each product page provides detailed descriptions, nutritional benefits, and preparation suggestions to help you make informed choices. For example, visit the Bangada or Rawas pages for specific information about these popular fish.

Question 24

Where can I share feedback or suggestions?

Accepted Answer

We welcome feedback and suggestions! You can email us at support@zapgo.co.in or leave a review on our website to help us improve.

Question 25

What are your customer support hours?

Accepted Answer

Our support team is available Monday to Sunday, from 6 AM to 10 PM. You can email us at any time, and we’ll get back to you as soon as possible.

Question 26

How do I initiate a refund or exchange?

Accepted Answer

To initiate a refund or exchange, please contact us directly with your order number and reason for the request. We will guide you through the process.

Product Returns