These Terms & Conditions govern your use of the Website and any services provided through it, including the purchase of seawater and freshwater fish. By accessing the Website, placing an order, or using any part of the Website, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Website.
Customers must provide genuine and accurate information, including their delivery address and other personal details, when creating an account or placing an order.
Zapgo reserves the right to validate the information provided by the customer through any means necessary. If we find the information to be false, inaccurate, or misleading, we reserve the right to cancel the order and initiate legal action.
Any monetary loss or damages suffered by Zapgo due to false information provided by the customer shall be the sole responsibility of the customer. They will be liable for covering any resulting expenses or losses.
We offer free delivery on all orders.
Place your order by 9:00 PM today, and we guarantee free delivery by 9:00 AM the next day.
Delivery times are estimates and may vary depending on external factors such as location, weather, or availability of delivery personnel. Zapgo is not liable for any delay in delivery that is beyond our control.
All prices listed on the Website are in Indian Rupees (INR) and are inclusive of any applicable taxes unless otherwise mentioned.
Prices may change from time to time, and we reserve the right to modify prices without prior notice.
While we strive to provide accurate pricing information, errors may occur. In case of any discrepancy, we will notify you and provide the option to reconfirm or cancel your order.
Offers, discounts, and promotions on the Website are subject to change without notice and are at the sole discretion of Zapgo.
All offers and promotions are limited to one per customer and may be subject to additional terms and conditions specified during the promotion period.
Zapgo reserves the right to cancel or modify offers without prior notice.
Customers can cancel their order until 8:30 PM on the day the order is placed. After this time, cancellations will not be accepted.
If we are unable to fulfill your order due to unavailability of items or other unforeseen circumstances, we reserve the right to cancel your order. In such cases, you will be notified, and any payments made will be refunded.
Perishable Goods: As we deal in perishable goods (seawater and freshwater fish), we do not accept returns once the product is delivered.
Defective Product: If you receive a defective product, please notify us within 24 hours of delivery by contacting us at support@zapgo.co.in or 8591241995. We will assess the issue and provide a refund within 2 days.
Refund Processing: Refunds, if applicable, will be processed within 5-7 business days and will be credited to the original payment method.
At Zapgo Food Enterprises, we strive to provide our customers with convenient and secure payment options. The available modes of payment include:
Please ensure that you select your preferred mode of payment during checkout. If you encounter any issues, feel free to contact us at support@zapgo.co.in or call us at +91 8591241995.
The images of the fish and products on the Website are for illustrative purposes only. While we strive to provide high-quality images that represent the items accurately, there may be slight variations in the actual product due to natural differences, lighting, and display settings. We cannot guarantee that the fish you receive will look exactly as shown in the images.
By placing an order on Zapgo.co.in, you confirm that:
Zapgo reserves the right to validate the accuracy of the information provided by the customer, including their delivery address, by any means deemed appropriate.
If any information provided is found to be false or misleading, we reserve the right to cancel the order and initiate legal action.
Any monetary losses, damages, or expenses arising due to false information provided by the customer will be borne entirely by the customer.
We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. It is your responsibility to review the Terms & Conditions periodically to stay informed about any changes. By continuing to use the Website after modifications are posted, you agree to the updated Terms & Conditions.
The content, design, images, logos, text, and other material on Zapgo.co.in are the intellectual property of Zapgo.
You are not permitted to copy, distribute, reproduce, or use any content from the Website without express written consent from Zapgo.
Any unauthorized use of our intellectual property may result in legal action.
If you have any questions, concerns, or inquiries regarding these Terms & Conditions, please contact us at:
Zapgo Food Enterprises
273, Satra Plaza, Sector 19D, Vashi, Navi Mumbai 400705
Email: support@zapgo.co.in
Phone: 8591241995
Zapgo is committed to addressing any grievances or concerns raised by our customers in a fair and transparent manner. We strive to resolve issues promptly and efficiently to ensure customer satisfaction.
If you have any questions, concerns, grievance or inquiries regarding these Terms & Conditions, please contact us at:
Ensure you provide the following details when raising a grievance:
Our team will acknowledge your grievance within 2 working days of receiving it.
We will investigate the matter and aim to resolve your issue within 7 working days.
If the issue requires additional time, we will keep you informed about the progress and the expected resolution timeline.
If you are not satisfied with the resolution provided, you may escalate the matter to the Grievance Officer:
The Grievance Officer will review your complaint and ensure a resolution within 15 working days.
If the grievance remains unresolved, it may be escalated further to the appropriate legal authorities or mediation channels as per the applicable laws of India.
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms & Conditions or the use of the Website will be subject to the exclusive jurisdiction of the courts located in Navi Mumbai, Maharashtra.