Privacy Policy

Zapgo ("we", "us", or "our") operates zapgo.co.in (the "Site"). We are committed to protecting and respecting your privacy in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website.

Please read this Privacy Policy carefully. By using our website, you agree to the terms outlined herein.

1. Information We Collect

We may collect both Personal Information and Sensitive Personal Data or Information (SPDI) as defined under the Information Technology Act, 2000 and the IT Rules, 2011.

• Personal Information: Name, contact details, IP address, location data, and other information provided voluntarily by the user.
• Sensitive Personal Data or Information (SPDI): Passwords, financial information (such as credit/debit card details, bank account numbers), medical records and history, biometric information, sexual orientation, or any other data categorized as sensitive under applicable law.

2. Purpose of Collection and Use of Personal Data

We collect and use your data for the following purposes, in accordance with applicable law:

• To provide and improve our services.
• To verify your identity for transactions.
• To process payments and fulfill your orders.
• To comply with legal obligations under applicable laws and regulations.
• To protect against fraud and other illegal activities.
• To send promotional emails or other communications, subject to obtaining consent where required by law.

In the case of Sensitive Personal Data or Information (SPDI), we will obtain your consent before collecting, using, or disclosing such data, except in cases where such disclosure is required by law.

3. Consent

By using our website or providing us with personal data, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and applicable regulations, including the IT Rules, 2011.

4. Data Security

We adopt reasonable security practices and procedures in accordance with Rule 8 of the IT Rules, 2011 to protect your personal information. These include technical, operational, and physical safeguards to protect data from unauthorized access, alteration, disclosure, or destruction.

However, while we strive to protect your data, no method of transmission over the internet is 100% secure. As such, we cannot guarantee the absolute security of your data.

5. Disclosure of Information

We do not disclose personal information to third parties except in the following circumstances:

• With Consent: When we have your explicit consent to do so.
• Legal Requirements: If required by law, or in good faith to comply with legal processes, respond to claims, or protect the rights, property, or safety of our company, customers, or others.
• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or providing services, as long as they agree to maintain the confidentiality of your data.

6. Retention of Information

We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When we no longer require your information, we will take steps to securely destroy or anonymize it.

7. Rights of the Users

As per the IT Rules, 2011, you have the following rights:

• Access and Correction: You may request access to your personal data and correct any inaccuracies.
• Withdrawal of Consent: You may withdraw your consent to the processing of SPDI at any time, subject to legal obligations.
• Grievance Redressal: If you have any complaints or grievances regarding the handling of your personal data, you can contact our Grievance Officer (details provided below).

8. Cookies

We use cookies to enhance your browsing experience and to gather information about website usage patterns. You can configure your browser to reject cookies; however, some features of our website may not function properly without cookies.

9. Grievance Officer

In accordance with Rule 5(9) of the IT Rules, 2011, we have appointed a Grievance Officer to address any concerns you may have regarding the handling of your personal information. You can contact the Grievance Officer using the details below:

• Email: grievance@zapgo.co.in
• Phone: +91-8591241995
• Address: Zapgo Food Enterprises, 273, Satra Plaza, Sector 19D, Vashi, Navi Mumbai 400705

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in accordance with applicable laws and our internal practices. Any changes will be posted on this page, with the updated date at the top of the policy. We encourage you to review this page periodically.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts located in Navi Mumbai, Maharashtra.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

• Email: support@zapgo.co.in
• Phone: +91-8591241995
• Address: Zapgo Food Enterprises, 273, Satra Plaza, Sector 19D, Vashi, Navi Mumbai 400705